Transition Lead

Job Description

We are seeking an experienced Transition Lead to plan, manage, and execute the transition of IT services from the client or incumbent vendor to the delivery organization. The role is responsible for ensuring successful knowledge transfer, governance setup, operational readiness, and a seamless transition to steady-state operations with minimal business disruption.

Key Responsibilities

• Develop and execute transition plans, including scope, timelines, governance, resource planning, and success criteria.
• Lead knowledge transfer activities, ensuring completion of documentation, SOPs, runbooks, shadowing, and reverse shadowing.
• Act as the primary point of contact for client and internal stakeholders, facilitating governance meetings and providing regular status updates.
• Coordinate onboarding of transition resources and collaborate with delivery teams to ensure operational readiness.
• Identify, track, and mitigate transition risks, issues, and dependencies while managing escalation processes.
• Establish and standardize ITIL service management processes, including Incident, Change, Problem, and Service Request Management.
• Ensure readiness for go-live, support hypercare activities, and monitor service stabilization and performance.
• Maintain transition documentation and ensure compliance with contractual, regulatory, security, and audit requirements.

Required Skills & Experience

• 8-12+ years of experience in IT Services, Managed Services, Application Development & Maintenance (ADM), or transition management.
• Proven experience leading service transitions, migrations, or service onboarding in global delivery and multi-vendor environments.
• Strong understanding of ITIL processes, service management frameworks, and enterprise application or infrastructure environments.
• Experience with tools such as ServiceNow, JIRA, Confluence, and Azure DevOps .
• Excellent project management, stakeholder management, communication, risk management, and problem-solving skills.
• Ability to manage cross-functional teams and work effectively in complex enterprise environments.

Preferred Qualifications

• Experience with cloud, infrastructure, and application architectures.
• ITIL Foundation, PMP, PRINCE2, or equivalent certifications are an asset.