Tabelau Admin

Role Overview

We are seeking a Tableau Administrator / System Application Analyst with strong expertise in managing and supporting enterprise Tableau environments. The ideal candidate will have hands-on experience with Tableau Desktop, Tableau Prep Builder, and Tableau Server (Cloud) along with a solid understanding of enterprise infrastructure, including networking, security, authentication, and system administration.

This role requires an operationally disciplined, security-conscious, and proactive professional with strong troubleshooting skills and the ability to collaborate with IT teams, business stakeholders, and vendors to ensure platform stability, performance, and governance.

Key Responsibilities

Service Management

• Manage and fulfill Tableau-related service requests in ServiceNow , including routing requests related to Tableau Catalog and Business Intelligence Analytics.
• Triage, investigate, and resolve Tableau incidents logged in ServiceNow.
• Support development of new Tableau ServiceNow catalog items and maintain Tableau application records in the CMDB.

Access & Content Management

• Manage user onboarding/offboarding, group memberships, role assignments, and permissions.
• Administer Tableau content including workbooks, data sources, projects, and flows .
• Maintain content ownership, certification, and archiving standards.

Platform Administration

• Provision new business units or teams onto the Tableau platform.
• Maintain Tableau repository metadata, tags, ownership standards, and documentation.
• Manage Tableau license assignments, reclamation, and compliance tracking.
• Maintain Tableau connection strings and service account credentials.

Security & Compliance

• Investigate and route security vulnerabilities for mitigation.
• Manage SSL certificate renewals and validation for Tableau Server.
• Perform governance audits covering licenses, scheduler, metadata, permissions, and access controls.
• Support enterprise security changes such as firewall updates and infrastructure testing.

Backup, Monitoring & Maintenance

• Execute and validate Tableau Server backups and ensure restore readiness.
• Monitor logs, alerts, and system behavior to proactively identify issues.
• Track platform health, performance, and capacity trends.
• Support and validate monthly Windows patching activities .

Vendor & Stakeholder Engagement

• Engage with Tableau vendor support and manage technical support cases.
• Conduct deployment reviews with vendor teams and recommend improvements.
• Communicate maintenance schedules, downtime notifications, and platform updates to stakeholders.

Governance & Documentation

• Maintain Tableau governance documentation, operational runbooks, and solution design artifacts.
• Support governance reviews and audits.
• Build analytics dashboards for platform usage, performance monitoring, deployments, and audits.

Community & Operational Support

• Moderate internal Tableau community channels and respond to user queries.
• Participate in Tableau community events and knowledge-sharing sessions.
• Provide advisory support to business teams on Tableau capabilities and best practices.

Platform Optimization

• Identify and implement platform improvements and operational enhancements .
• Support new data connectivity requirements including firewall configurations, drivers, and connection setup.
• Manage Tableau Server configuration settings including TSM configuration, topology, scheduler, and IP whitelisting .
• Install and maintain Tableau plugins and extensions.

Critical Event Support

• Support platform monitoring during critical operational or storm events , including non-office hours when required.

Required Qualifications

• Strong hands-on experience administering Tableau Server, Tableau Desktop, and Tableau Prep Builder .
• Experience supporting enterprise BI platforms within large-scale infrastructure environments .
• Familiarity with ServiceNow for incident, request, and CMDB management .
• Knowledge of networking, authentication, SSL certificates, SMTP, patching, backups, and security best practices .
• Strong troubleshooting and problem-solving skills.
• Ability to collaborate across IT teams, business users, and vendor support teams .

Preferred Qualifications

• Experience supporting Tableau Cloud environments .
• Knowledge of BI governance, metadata management, and platform analytics .
• Experience with enterprise security and infrastructure changes .
• Prior experience managing Tableau licensing, deployments, and platform optimization initiatives .