Service Now Consultant

Role Overview

We are seeking a skilled ServiceNow Consultant with NetSuite experience to support ongoing application maintenance and incident management activities within a managed services environment. The ideal candidate will play a key role in triaging, resolving, and documenting NetSuite-related issues while ensuring seamless communication with business stakeholders.

Key Responsibilities

• Triage and manage NetSuite-related tickets using ServiceNow
• Resolve standard functional and configuration issues within NetSuite
• Analyze and classify issues as functional, configuration, integration, or development-related
• Perform minor configuration changes including roles, forms, fields, and workflows
• Escalate complex issues to technical teams with well-documented analysis
• Communicate effectively with business users regarding issue status and resolution
• Maintain documentation and contribute to knowledge base articles

Required Skills & Experience

• 2-4 years of hands-on experience working with NetSuite
• Strong functional understanding of core modules such as Financials, AP/AR, Procure-to-Pay (P2P), and Order-to-Cash (O2C)
• Familiarity with NetSuite technical concepts including workflows, roles, and integrations (no deep coding required)
• Experience working in a Managed Services / AMS environment
• Hands-on experience using ServiceNow for incident and request management
• Strong communication and documentation skills

Nice to Have

• NetSuite certifications
• Experience in post-implementation support or application maintenance roles