Business Analyst – Fraud
About the role
Business Analyst - Fraud
Job Type: Contract Location: Calgary, AB, Canada - Hybrid
Role Summary
We are seeking a Business Analyst - Fraud to support fraud monitoring, investigation, reporting, and risk management initiatives. The role will focus on designing and documenting fraud processes, gathering business and regulatory requirements, identifying process gaps, and supporting improvements across fraud operations and controls.
Key Responsibilities
- Design and document fraud investigation processes, workflows, and SOPs .
- Gather business and regulatory requirements related to fraud monitoring and reporting .
- Establish fraud reporting mechanisms and fraud detection thresholds.
- Support updates to Third-Party Risk Management (TPRM) processes and controls.
- Collaborate with fraud operations, compliance, technology, and business stakeholders .
- Conduct process gap assessments and recommend improvements.
- Document requirements, processes, and recommendations to support fraud risk initiatives.
Required Skills & Experience
- Experience in fraud operations and fraud risk management .
- Strong business process design and documentation experience.
- Experience developing SOPs and policies .
- Strong requirements gathering and stakeholder management skills.
- Knowledge of debit card fraud monitoring and investigations .
- Strong analytical, problem-solving, and communication skills.
Key Skills
Fraud Operations | Fraud Risk Management | Fraud Monitoring | Fraud Investigations | Business Analysis | Process Design | Workflow Documentation | SOP Development | Policy Development | Requirements Gathering | TPRM | Debit Card Fraud | Stakeholder Management
This engagement is managed end-to-end by Querentia. Our recruiters give you honest feedback at every stage, prepare you for the interview, and support a smooth onboarding once you land the offer.