Digital & Product
Senior Service Designer
Vancouver, BCContract · Remote 7 months ago
About the role
Role Overview
The Senior Service Designer will lead service discovery and design activities for Workflow Services, including facilitating workshops, developing service blueprints and user journey maps, and defining future-state, Single Digital Gateway (SDG)-aligned workflows. The role will work collaboratively with product, UX, development, and platform teams to ensure workflow designs are reusable, scalable, and aligned with enterprise standards.
Demonstrated Experience
- Minimum 7 years experience within the last 10 years in human-centered service design.
- Demonstrated experience with complex government or enterprise platforms.
- Expertise in journey mapping, service blueprints, co-design, and facilitation.
- Strong experience working within agile delivery models.
- Experience with FigJam, Miro, Figma, or similar tools.
Preferred Experience
Preference may be given to candidates with:
- Experience designing services that integrate across enterprise common platforms.
This engagement is managed end-to-end by Querentia. Our recruiters give you honest feedback at every stage, prepare you for the interview, and support a smooth onboarding once you land the offer.