Digital & Product
Production Support Analyst
Toronto, ONContract · On-site 6 months ago
About the role
- Monitor, triage, and resolve production incidents raised by business users
- Provide day-to-day operational support for the Archer platform and in-scope use cases.
- Participate in the Change Process for production changes.
- Support deployment activities and post-release verification.
- Provide status updates on incidents, risks, and backlog items.
- Escalate critical issues appropriately and communicate impact and resolution clearly.
- Maintain support documentation and known-issue logs.
- Capture root cause analyses (RCA) for all incidents.
- Experience in .NET is an asset
This engagement is managed end-to-end by Querentia. Our recruiters give you honest feedback at every stage, prepare you for the interview, and support a smooth onboarding once you land the offer.